Verify you have run the product uninstaller. ?: Invokes the tool’s Help for example: AdbeArCleaner.exe /? This search includes non-default paths as well as default paths such as C:Program FilesAdobeAcrobat 10.0. ScanForOthers: Specifies whether to search for and delete only the installation directory identified by InstallPath or all directories on the machine:Ġ = Search for and delete only directories found on the path specified by the InstallPath parameter.ġ (Default) = Search for and delete installation directories system wide. shared components should be cleaned or not:Ġ (Default) = clean only components for the selected product.ġ = clean components for the selected product as well as shared components. You must use this parameter when using ScanForOthers = 0.ĬleanLevel: Specifies the level of cleanup i.e. C:Program Files (x86)AdobeReader (version). Default = the product’s default location e.g. InstallPath: Specifies the product installation path. Therefore, when both Acrobat and Reader products are installed on machine, Adobe recommends the remaining installed product be repaired after running the cleaner Tool. In some scenarios, the cleaner tool for Windows might affect some preferences common between Acrobat and Reader. It can only be used for standalone versions of Acrobat and Reader. The tool cannot be used with any Creative Cloud products or Acrobat delivered with CS products. The tool provides options for removing problematic Acrobat items only while leaving Reader untouched and vice versa. The cleaner tool fixes such issues by cleaning up corrupted installations, removing or fixing corrupted files, removing or changing permissions registry entries, etc. This is particularly problematic when permissions set on plist entries or files prevent the successful installation of new installs and/or updates. While most installs, uninstalls, and updates operations happen without incident, there are cases where a user may not be able to complete such tasks due to some registry or file conflict on the machine. The Adobe Reader and Acrobat Cleaner Tool removes a standalone installation of Reader or Acrobat, including any leftover preferences and settings remaining after a standard program uninstall. Always uninstall products via standard, supported methods. Adobe provides the utility as a least resort to repair machines after a failed or partial uninstall. Selecting a region changes the language and/or content on AcroCleaner is not an uninstaller and should NOT be used as such. Then select CoreSync from the list and click Cleanup Selected.Į) (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host file, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs. First, ensure that you have selected All in the pop-up menu. Similarly, if you're facing issues with file syncing, you might need to clean up Adobe Content Synchronizer. (Click Clean All to clean up all installer-related files for the option you chose in step c.) For example, select CC Apps if you want to uninstall a Creative Cloud app.ĭ) Select the app you want to clean up from the table, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.Ī) Select your language from the menu in the upper right.ī) Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).Ĭ) Select an option from the menu in the upper right. Confirm that you want to fix the host file: Type y and then press Enter. After accepting the End-User License Agreement, type 12 to select the host file option. Then type the number that corresponds to Adobe Content Synchronizer and press Enter.Į) Confirm that you want to remove the entry: Type y and then press Enter.į) (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host file. If you are facing issues with file syncing, you might have to remove Adobe Content Synchronizer. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.ĭ) Subsequently, to remove an app, select the app that you want to remove by typing the number that corresponds to the app name, and then press Enter. Press Enter.Ĭ) Type the number that corresponds to the option you want to select, and then press Enter. A) Choose your language: Type e for English or jfor Japanese, and then press Enter.ī) Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops).
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